SPA POLICIES
BOOKING & ARRIVAL
Services are booked by appointment only.
A valid credit card is required to hold a reservation for any service. This credit card will only be charged in the case of an under 48-hour cancellation or if client is a no-show to their booking.
When you arrive to your appointment please wait in your car and remain in your vehicle until you are texted or called when to enter. You will be greeted at the door by Katey and escorted into the treatment room.
RESHEDULE / CANCEL /LATE/ NO-SHOW
RESCHEDULE OR CANCEL:
Mindful Beauty values and appreciates your business. In order to respect everyone’s time, any rescheduling or cancelations be done 48-HOURS OR MORE prior to your scheduled appointment(s). Any time after the 48 hour mark of the scheduled appointment(s) will be deemed a last minute cancelation that will result in 100% full payment of services booked being held responsible by the client, regardless of the reason rescheduling or cancelling. The initial appointment time is still being lost and will likely result in a loss of time, income, and potential clients. Please contact Katey directly for exceptional circumstances and we can make other arrangements.
LATE ARRIVAL:
Mindful Beauty allows 10 minutes grace period for late arrivals. Please understand that there is a specific amount of time allotted for each service. All spa appointments have been designed to allow the appropriate time for the full enjoyment of the service. Late arrival may limit our ability to offer the fullest experience possible. Please be certain to text your practitioner if running past the scheduled appointment time. Minutes lost due to late arrival will be lost from your service, the price will be the same regardless if all parts of the service were able to be performed. If client is more than 10 minutes late the scheduled appointment will be cancelled and considered a no-show resulting in 100% full payment of the services booked.
NO-SHOW:
No-shows are when the client does not show up for their scheduled appointment regardless of “confirming” their appointment or not. the client needs to be present at time of service. All no-show clients are responsible for 100% full payment of services booked. Multiple no-show clients will no longer have access to book with Mindful Beauty Facesbykatey. Please contact Katey directly for exceptional circumstances and we can make other arrangements.
SICK:
If you are feeling unwell or are exhibiting any symptoms of illness, whether or not they are mild or severe, you must cancel your booking. If within less than 48-hours prior to your booking unfortunately the late reschedule/cancelation policy will be applied, no exceptions. If client arrives to scheduled appointment sick they will be asked to leave and considered a no-show within the same policies above stated.
NOTE:
If for any reason your appointment was booked without a credit card on file and the late/reschedule/cancel/no-show fee policy applies, you will be sent an invoice to be paid before any future bookings.
VIRTUAL OFFERINGS
Upon purchasing your virtual skin service you will receive an automated email to schedule your appointment plus a link to a detailed client intake form to be filled out and completed at least 48 hours prior to your appointment.
***Please check all of your provided email inboxes***
Any rescheduling must be done at least 48 hours before your scheduled Zoom appointment date. You are responsible for scheduling your zoom date. Failure to submit your intake form or notify rescheduling needs on time, and no-shows will result in a non-refundable cancelled appointment. Rescheduling more than once will result in a non-refundable cancelled appointment.
RETURNS & EXCHANGES
All products, treatments, and virtual services are not refundable or transferable
SANITATION & STERILIZATION
A clean safe beauty environment is top priority at Mindful Beauty Facesbykatey. Katey always follows outlined Health Canada guidelines and protocols to clean all tools, equipment, and surfaces. Tools are never reused before they are thoroughly cleaned. If at any time an item cannot be thoroughly cleaned after use it is disposed of.
PAYMENT METHOD
Cash is preferred, and accept Cash, Visa, MasterCard, and Interac. Taxes and gratuities are not included in the service price.
GRATUITIES
Services do not include gratuity. Gratuities are preferred in cash only. Gratuities are entirely at your discretion and range on average from 15% to 20% of the total cost of treatment in the spa industry. Please know that gratuities are very much appreciated for time and services rendered but are in no way expected.
PRICING
Service and product pricing is subject to change at any time.
PROMOTIONS
Specials/Promo/Sales can not be used or combined with any other offer, promotions or online vouchers.
LOST / MISPLACED ITEMS
Mindful Beauty Facesbykatey is not responsible for any lost or misplaced items. You may be asked to remove jewelry for some treatments. Mindful Beauty Facesbykatey does not assume liability for lost or forgotten personal items. If an item is forgotten and/or lost it is not Mindful Beauty Facesbykatey’s responsibility to reimburse or replace your item.
DISCLAIMER / WAIVER
To get the most out of your experience with Mindful Beauty Facesbykatey please read and understand this disclaimer carefully before using this website or agreeing to use the services at Mindful Beauty Facesbykatey. All opinions and claims on this website and through Mindful Beauty Facesbykatey are based on my own research and knowledge.
Need to knows:
We are unable to perform your brow lamination service if you have had a lamination under the last 8 weeks, or had an eyebrow tint and/or used a growth serum within the last 2 weeks prior to your appointment.
We are unable to perform your lash lift service if you arrive wearing lash extensions, or have had a lash lift under the last 8 weeks. You must be lash extension free for at least 2 weeks before receiving a lash lift service. Pause use of lash growth serums and ensure your lashes have not been tinted for 2 weeks prior to your appointment.
We are unable to treat you if you have active cold sores, or had eyebrow tattooing, Botox or filler injected within the last 10 days prior to your appointment.
If you arrive to your appointment with these contraindications your service will be cancelled and you'll be charged the CANCELLATION FEE (listed in the above policies).
Any opinions and claims made should not be construed as medical advice. No information provided by Katey should be construed as a claim or representation that services are intended for any use in the diagnosis, cure, mitigation, treatment or prevention of any conditions of a medical nature. All information, claims, and opinions are for informational purposes only, designed to educate consumers on how they might improve skin. None of facesbykatey’s opinions, content, work, or social media posts are medical advice and are not a substitute for regular health care by a physician or other qualified medical professional. No information at any time should be interpreted as medical advice to be used to diagnose, treat, cure, or prevent any skin condition. Always speak with your doctor or other healthcare professionals before taking any medication or supplement, or using any treatment for a health problem. If you have or suspect that you have a medical problem, contact your health care provider. Do not disregard professional medical advice or delay in seeking professional advice because of something you have read on this website or on my social media.
Mindful Beauty Facesbykatey does not accept any responsibility for the accuracy of any information or the consequence arising from using this website or services. Before any services are undertaken you should ensure that you have taken qualified medical advice. If you think you are suffering from a medical condition see your doctor. Do not self diagnose. It is important that you do this before any treatments are undertaken.
At no time before or during the provision of any treatments by Mindful Beauty Facesbykatey will Katey make any medical diagnosis upon you. Mindful Beauty Facesbykatey will not be held responsible for any injury, loss and or damage to any person or property as a result of any treatment, negligence or otherwise.
You are fully responsible for your own health throughout any treatment and/or stay with me and therefore it is your responsibility to ensure that you are medically fit to undergo any treatment. You are hereby advised to seek advice from your doctor before undergoing any treatment with Mindful Beauty Facesbykatey.
Skin Consultation and Treatment Consent Forms must be filled out by all clients. This information is collected in order to ensure Katey has a clear understanding of your medical history, medications, active topicals being used, allergies, recent surgeries, etc. This will enable Katey to clearly identify any contraindications to treatments or products. The goal is to always ensure you are an optimal candidate for treatment(s) and to identify if a treatment needs to be altered to suit your needs. Your health and safety is my top priority - therefore it is mandatory to fill out all required forms and to be 100% honest in all answers. All medical information will be kept confidential and Mindful Beauty Facesbykatey abides by all privacy laws.
The esthetician of Mindful Beauty Facesbykatey may reserve the right to refuse service to anyone for inappropriate behavior, illness or conditions listed as contraindications for services or as deemed necessary. The client also has the right to stop the treatments at any time. The esthetician and Mindful Beauty Facesbykatey assumes no responsibility for any disclosed or undisclosed illness or personal injury.
Mindful Beauty Facesbykatey has the right to cancel or reschedule a treatment without notice and has the right to change your service without notice.
By calling, emailing or scheduling your appointment online or directly, you are indicating that you understand and accept these terms and conditions outlined above.
Thank you for your understanding!